This policy provides the public framework for NAVIS website and platform use. Specific bookings, partnerships and regulated services may also be governed by additional agreements.
Eligibility
Refund eligibility depends on booking status, transporter commitment, work already performed, third-party charges and the applicable service agreement.
Cancellation review
Cancellation requests are reviewed against the shipment timeline and documented operational events. Approved deductions may include committed transport, waiting, handling, payment or administration costs.
Processing
Approved refunds are returned through an available and verified payment method after finance reconciliation and required checks. Processing time may vary by payment provider.
Disputes
Customers should submit the booking reference, payment evidence and reason for the request to info@navislogistics.biz for review.
Contact
Questions may be sent to info@navislogistics.biz or raised by phone on +256 200 946 391.